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Job Responsibilities:
● Handle inbound and outbound calls to assist customers and resolve queries.
● Provide information about the company's projects, services, and offers.
● Maintain a customer database and update records accurately.
● Schedule and follow up on appointments with potential clients.
● Address customer concerns and escalate issues when necessary.
● Ensure excellent customer service and maintain a professional approach.
● Work closely with sales and marketing teams to enhance client engagement.
Requirements:
● 1-3 years of experience in telecalling, customer service, or a similar role.
● Excellent communication skills in Hindi and English.
● Strong problem-solving and interpersonal skills.
● Basic knowledge of MS Office (Excel, Word, and Outlook).
● Ability to handle customer queries with patience and professionalism.
● Prior experience in real estate, hospitality, or a related industry is a plus.
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