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Responsibilities:
● Ensure smooth launch of new projects within budget.
● Manage a team of Regional Operations Managers, Operations Executives, and blue-collar staff
(direct and outsourced) involved in on-ground installation and maintenance.
● Coordinate with hardware and software teams within Clairco for smooth Operations.
● Ensure that all Standard Operating Procedures are followed and create new processes as per
requirement.
● Ensure good professional relationships with clients and develop Clairco’s business within the client portfolio.
● Vendor management and Assisting the central team with local vendor network development
network for filters, IoT products, and UVGI systems. ○ Managing IoT components vendors
○ Managing filter vendors
○ Managing pathogen solution vendors
● Maintaining Database of vendors, IoT products, Filters, maintenance/replacements, pathogen products
● Ensuring execution of tech/data science projects
● Liasioning with Accounts team for collections, maintaining invoice tracker
● Coordination and collating weekly updates from regional teams
● Measuring KRA of each member and reviewing performance
● Planning and Executing new projects
○ Creating estimates for new projects/launches
○ Ensuring launch within budget
○ Managing daily operations
● Preparing and sharing monthly reports.
● Measuring client feedback and getting new leads from existing customers with the help of the sales team
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