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Manage back-office operations across the loan lifecycle, ensuring accuracy, regulatory compliance, and a smooth customer experience.
Key Responsibilities
•Handle loan processing: KYC verification, document checking, file sanctioning and disbursement support
•Maintain and update loan records in the LMS / core system
•Manage EMI collection, repayment tracking, NACH/ECS mandates, and receipt posting
•Process loan closures, foreclosures, and NOC/documentation after closure
•Ensure compliance with RBI guidelines, internal policies, and audit requirements
•Coordinate with credit, collections, accounts, and sales teams
•Prepare MIS reports, and resolve customer queries and operational exceptions
•Support internal and external audits by providing accurate data and documents
Skills Required
•Understanding of NBFC products (personal/business/vehicle/gold loans) and loan lifecycle
•Knowledge of KYC/AML norms and RBI regulations for NBFCs
•Proficiency in MS Excel and LMS software
•Accuracy, process orientation, and good communication
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